Refund & Cancellation Policy

Last updated: June 1, 2026

This Refund & Cancellation Policy applies to all subscription payments and services provided by JBL Taxi, operated by JBL Infra ("Company", "we", "us", or "our").

1. Driver Subscriptions

Driver subscriptions are billed on a monthly recurring basis. The following refund rules apply:

1.1 New Subscriptions

If you are a new subscriber and have not accepted any booking during your first 7 days, you may request a full refund of your subscription fee within 14 days of purchase.

1.2 Ongoing Subscriptions

Monthly subscription fees are non-refundable once the billing period has commenced. If you have used the platform (accepted bookings) during the billing period, no refund will be issued.

1.3 Unused Periods

We do not provide pro-rata refunds for partially used subscription periods. If you cancel mid-cycle, you will retain access until the end of the current billing period.

2. Agent Payments

Agents can post standard bookings free of charge. Verified or priority bookings that incur a nominal fee are subject to the following:

If no driver has accepted your booking within 24 hours, you may request a refund of the posting fee
If a driver has accepted your booking, the posting fee is non-refundable

3. How to Request a Refund

To request a refund, please contact our support team with your account details and the reason for your request:

Email: jblinfra2026@gmail.com
Response Time: We will process your request within 5-7 business days.

4. Refund Processing

Approved refunds will be processed within 10-15 business days and credited to the original payment method. Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.

5. Exceptions

Refunds may be denied in the following circumstances:

Violation of our Terms & Conditions
Fraudulent or abusive use of the platform
Requests submitted more than 30 days after the payment date
Bookings that were successfully fulfilled

6. Chargebacks

If you dispute a charge through your bank or payment provider ("chargeback"), your account may be suspended until the dispute is resolved. If the chargeback is found to be in our favour, your account will be reinstated. Abuse of the chargeback process may result in permanent account termination.

7. Cancellation

7.1 By User

You may cancel your subscription at any time from your account settings. Cancellation takes effect at the end of the current billing period. No further charges will be made, but no refund will be issued for the current period.

7.2 By JBL Infra

We reserve the right to cancel your subscription and account for violation of our Terms & Conditions, fraudulent activity, or conduct harmful to the platform. In such cases, subscription fees are non-refundable.

8. Changes to This Policy

JBL Infra reserves the right to modify this Refund & Cancellation Policy at any time. Users will be notified of material changes via email or platform notification. Continued use of the platform after changes constitutes acceptance of the updated policy.

9. Contact Us

If you have any questions about this Refund & Cancellation Policy, please contact us:

Email: jblinfra2026@gmail.com
Phone: +91 9376551133
Company: JBL Infra